How well do you know your (PX) Partner Experience? Distinguish "sell-with" from “sell-thru” partners and align your strategy with your sales channels.

How well do you know your (PX)...

How appropriate is your Channel & Distribution Strategy? Your direct and indirect sales channels are the primary touchpoints with your…
"We have been selling to our B2B clients for years, we know them very well; customer experience strategy doesn’t apply to us." If B2B and B2C converge, how will you adapt your business?

"We have been selling to our B2B...

As the market changes, without a good B2B experience management strategy, you could see a negative impact throughout your entire…
Which Survey should you be using to analyse your B2B customer experience?

Which Survey should you be using to...

Knowing how effective the experience you offer your customers, partners or distributors is, helps to formulate your marketing strategy. However,…
OPEN INNOVATION: Which Innovation Strategy?

OPEN INNOVATION: Which Innovation Strategy?

Markets are constantly evolving and companies need to understand which innovation model to adopt in order to remain competitive. What…
Internal project, external team: when is it convenient?

Internal project, external team: when is it...

Companies live through projects. Some of them are so tied to characteristic management that they require long stages of preparation,…
Strategic Planning & Business Intelligence: the human element

Strategic Planning & Business Intelligence: the human...

Enabling technologies and the digital revolution have overwhelmed every aspect of modern business: insurance companies become ‘fintech’, banks ‘insurtech’, winning…
Business Plan and Entrepreneurship: Creating a Winning Formula

Business Plan and Entrepreneurship: Creating a Winning...

Is planning a good thing, or is it better to improvise? In the age of innovation and with start-ups dominating…
M&A: How to manage an acquisition (M&A).

M&A: How to manage an acquisition (M&A).

Acquisitions, more generally known as mergers and acquisitions (M&A), originate from varying factors. In some cases, these are normal phases…
Team size and performance. Building a winning combination.

Team size and performance. Building a winning...

How many people do we need? What profiles? Have we budgeted properly? Entrepreneurs and managers may often face these kinds…
Digital trust: cybersecurity and its hypercomplexity

Digital trust: cybersecurity and its hypercomplexity

What is cybersecurity: Cybersecurity refers to that part of information security subject to information technologies, which deals with the analysis…

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